Services · Technical Support
Technical Support & Application Engineering
The purchase is the beginning of the relationship — not its end.
Technical Support and Application Engineering accompany your plant from commissioning through ongoing operation to modernization — with the goal of permanently securing availability, throughput, process quality and investment value. Both areas are networked with our own Test & Competence Center, engineering, spare parts management and the Smart Recycling Systems.
Positioning · Core Understanding
The Sale Is the Start of the Relationship
For ATM, the business relationship doesn’t end with delivery — it’s only just beginning. While low-cost providers are often interested only in the sale itself, ATM accompanies its customers as a strategic partner throughout the entire lifecycle of the plant.
Support From Commissioning
At ATM, the purchase agreement marks the beginning of a strategic partnership over the entire operating life — not its end.
Integration With the Test Center
Findings from trials and material analyses feed directly into optimizing customer processes.
Future-Proofing Through Knowledge
Training on plant technology and process technology keeps operating personnel working at maximum efficiency, permanently.
Scope of Services · Overview
Five Service Blocks, One Point of Contact
Technical Support and Application Engineering interlock: from acute faults to lasting process improvements to legally compliant plant operation.
Technical Troubleshooting
- Phone-based fault analysis by experienced technicians
- Remote diagnostics with access to the plant control system
- On-site deployment when remote diagnostics isn’t enough
Plant & Technology Optimization
- Optimization of throughput and cycle times
- Improvement of material quality and yield
- Reduction of energy use per ton
Training
- Operator training directly on the plant
- Maintenance training for your service team
- Process know-how for those responsible
Tooling Optimization
- Tool selection matched to your material mix
- Adaptation of pressing, cutting and shredding tools
- Maximizing tool life, less downtime
Safety Engineering
- Safety assessment for every plant modification
- Ensuring CE conformity
- Adaptation to new legal requirements
Service Block 1 · Troubleshooting
Technical Troubleshooting
The goal is maximum plant availability: faults are quickly narrowed down, precisely resolved, and eliminated at their root cause. After structured fault intake, a qualified technician provides an initial technical assessment. Via remote access, the control system, alarms, operating data and process curves can be analyzed. If remote diagnostics aren’t sufficient, an ATM technician comes to you directly with a matched parts and tooling package. You speak with technicians who know your plant — with a complete machine history and access to design documents, maintenance manuals and the control program, instead of an anonymous call center.
Process · From Call to Resolution
How a Support Case Works
A defined path with clear escalation levels — each level is only invoked once the previous one hasn’t solved the problem.
Report
By phone or email; the fault pattern, machine number and operating state are recorded.
HelpDesk
Initial technical assessment by a technician — response within 24 hours.
Remote Diagnostics
Access to the control system and machine data via the ATM portal, targeted diagnostic steps.
On-Site Deployment
Technician with a matching parts package, coordinated with the spare parts warehouse and production.
Follow-Up
Documentation, root-cause elimination and — where useful — an optimization recommendation.
Service Block 2 · Optimization
Plant & Technology Optimization
Material properties, volumes, target qualities and legal requirements change over the course of operation. ATM’s application engineering ensures your plant stays optimally set up for them. Our experts analyze the entire material flow — from feed to discharge — and optimize press pressures, cycle times, cutting and crushing parameters, recipes, energy use, automation and wear behavior. Optimization is not a one-off project — it continues throughout the lifecycle whenever material, volume or target quality change.
Process Parameters
Press pressures, cycle times, cutting and crushing parameters adjusted to your actual material.
Throughput & Yield
Bottlenecks in the material flow identified and eliminated — from feed to discharge.
Safety Engineering
Safety assessment for plant modifications, new material streams and peripheral equipment.
Energy & Sustainability
Specific energy use per ton, idle times and standby behavior.
Wear Behavior
Tooling and lining concept matched to your material — Hardox® partnership.
Control & Automation
PLC program, recipes and interfaces to plant control systems fine-tuned.
Expertise · Everything From a Single Source
Six-Fold Technical Expertise
Recycling plants are systems, not standalone machines. That’s why ATM Support bundles six disciplines in a single team — instead of six separate points of responsibility.
Mechanics
Frames, cylinders, tools, linings, clearances and torque specifications.
Hydraulics
System pressure, pumps, accumulators, hose service life, oil condition and filtration.
Electrics
Drives, switchgear, sensors, safety circuits and protective equipment.
PLC Technology
Machine program, visualization, recipes, data interfaces, updates.
Process Technology
Material behavior, target quality, throughput, yield and post-processing.
Safety Engineering
Protective equipment, safety circuits, CE conformity and legal requirements.
Why This Matters
A fault on a press is rarely purely mechanical. Treating hydraulics, electrics and PLC separately just shifts the problem instead of solving it.
The Difference vs. Low-Cost Providers
They often offer only basic knowledge of standard components — the operator is left alone to deal with the actual system-level questions.
Service Block 3 · Knowledge Transfer
Training: Expertise at the Customer
The best plant only performs as well as the operating staff can make it. ATM trains operators, maintenance staff and process managers directly on the plant, at the Test & Competence Center in Fohnsdorf, or remotely — from initial instruction at commissioning to recurring refresher training. Digital repair and operating guides with videos and images preserve the knowledge even after training, in your language.
Operator Training
Plant operation, operating modes, fault acknowledgment and safe handling — directly on the machine.
Maintenance Staff Training
Maintenance scopes, inspection points, hydraulics and electrics fundamentals, wear assessment.
Technology Training
Process technology: material behavior, target qualities, recipes and process limits.
Service Block 4 · Tooling
Tooling Optimization & Premium Wear Protection
For briquetting presses, ATM develops material-specific pressing tools whose geometry and material are matched to the customer’s substrate. For Arno®Shred, a wide portfolio of different blade geometries is available, up to carbide versions. Replaceable inserts on Arno®Cut and Arno®Break shorten repair and changeover times. As an official SSAB Hardox® wear plate partner, ATM uses high-quality wear plates in grades Hardox® 450 to 600 for tools and chamber linings — for longer service life, reproducible product quality and higher yield.
Service Block 5 · Safety Engineering
Legally Compliant Operation — Even After Modifications
Industrial plants in metal recycling are subject to strict, continually tightening safety and environmental regulations. For expanded processes, new material streams or altered peripheral equipment, ATM’s expert team assesses the impact on the entire system — not just the individual machine. For in-depth modernizations, ATM handles the complete safety-engineering overhaul as part of RetroFIT projects, right through to new CE marking — including changes for noise, dust or operator protection.
The Difference vs. Low-Cost Providers: Whoever merely sells the plant supports neither the modification nor the new legal situation. Safety-engineering responsibility then remains entirely with the operator.
Test & Competence Center · Fohnsdorf
Support and Application Engineering in One Place
At company headquarters in Fohnsdorf, state-of-the-art recycling technology is available on a single site — briquetting press, shredder, sorting and analysis technology, individually or as an integrated system. Your actual material, not assumptions, is the basis of every reliable design: measurements, photos and results are documented and form the basis for a tailored process, the right machine configuration and dependable performance targets. Findings from the test center flow directly back into technical support — and vice versa.
Smart Recycling Systems · Digital Support
Analysis Instead of Guesswork
In conjunction with the Smart Recycling Systems, ATM performs analyses to make plants more efficient and sustainable — a base plus three freely combinable modules in the ATM IoT portal. The digital control loop is: measure, analyze, optimize and verify using the key figures.
Base
Machine tiles with operating and maintenance status, map, machine comparison, plus documentation and service reports.
Module 1 · Process & Energy
Cycle time against target, yield, operating data, and energy consumption both total and per unit.
Module 2 · Maintenance & Servicing
Maintenance overview with traffic-light status, checklists per assembly, history and maintenance reports.
Module 3 · Efficiency
Alarms with frequency and Pareto analysis, technical availability, and OEE as the leading indicator.
Industry-Specific Support
Support for Your Sector in Metal Recycling
Automotive Industry & Stamping Plants
Maximum process reliability for Arno®Press K and D as well as Arno®Handle in multi-shift and just-in-time operation — with coordinated maintenance windows and fast fault resolution.
Process Industry & Foundries
Optimization of Arno®Brik, Arno®Break C and Arno®Press for swarf, grinding sludge, cast scrap and circulating material — including recovery of emulsions and improved melting behavior.
Recycling Industry & Scrap Yards
Robust support for Arno®Cut, Arno®Shred, Arno®Screen and Arno®Sort — with a focus on throughput, wear, purity and reliable operation under the toughest conditions.
In Comparison
ATM Lifecycle Support Compared to Low-Cost Providers
What matters is not the lowest purchase price, but reliable performance per ton of output over many years.
| Customer Expectation | The ATM Lifecycle Support | Typical Risk With Low-Cost Providers |
|---|---|---|
| High Plant Availability | Direct expert contact, structured support process, remote diagnostics and on-site service | Poor availability, unclear responsibilities and long delays |
| Holistic Expertise | Six disciplines from a single source: mechanics, hydraulics, electrics, PLC, process technology and safety | Often only basic knowledge of standard components; system-level problems are left to the operator |
| Future-Proofing | Ongoing process, tooling and plant optimization plus RetroFIT | Little technological advancement or adaptation after the sale |
| Clear Communication | Direct contact, complete documentation and traceable solutions | Language barriers, incomplete documentation and difficult fault description |
| Competent Personnel | Role-based training and digital guides | Little knowledge transfer; customers are left alone with complex processes |
| Legal Compliance | Assessment of changes, safety-engineering updates and CE support | Responsibility for modifications and new legal situations often lies entirely with the operator |
| Lifecycle Costs | Focus on availability, service life, efficiency and upgradability | A low entry price can become expensive through failures, spare parts issues and a shorter service life |
At a Glance
Your Benefits at a Glance
Partner, Not Just a Supplier
From the first call to the resolved fault, one dedicated contact person accompanies you, instead of passing you between departments. No anonymous call center — your request goes directly to the people who built your plant and know it inside and out.
Six-Fold Technical Expertise
Mechanics, hydraulics, electrics, PLC programming, welding technology and spare parts management from a single source.
Fast Remote Diagnostics
Many faults can be narrowed down and resolved via remote access — often with no site visit at all.
Legally Compliant Operation
Modifications and adaptations are documented and approved to standard — traceable even years later.
Analysis Instead of Guesswork
The ATM IoT portal provides the data basis for well-founded decisions instead of gut feeling.
Fast Spare Parts Availability
Stocked wear and spare parts from the central warehouse shorten downtimes.
After the Purchase, Our Partnership Begins
Talk to Us About Your Plant
With ATM, you’re choosing not just a high-performance metal recycling plant, but a reliable partner throughout the entire lifecycle. Together, we secure maximum operational reliability, keep developing your processes, train your team, and protect your investment — from initial commissioning to the next modernization.
Technical Support and Application Engineering turn machine performance into lasting economic value.
